Message on cover:- It pays to resolve complaints quickly.

Message Inside:- Since you have ignored my complaint, this card comes as a reminder that quick complaint resolution drops customer defection rate from 91% to 18%. Don't even think of starting an investigation to find out where the fault lies as this will delay the resolution of the customer grievance. In addition, conducting an investigation will cost you more than the cost of resolving the complaint itself. As suggested by Customer Guru, resolve the customer complaint quickly by giving the benefit of doubt to the customer. Your chances of losing me are less if you redress my grievance quickly. So what are you waiting for?