Customer Math Posters (12 Poster Set)

Customer Satisfaction Success Merchandise:- Customer Math Posters (12 Poster Set)

Message on Customer Satisfaction Success Merchandise:- Poster 1: Poster : 91%=82%
If a customer has a major complaint, 91% of such Customers will not buy from the company again. If the complaint is resolved quickly, 82% of them will return. It pays to resolve complaints quickly.
Poster 2: Poster : 10%=47%
To achieve a 10% increase in sales over last year's, a company has to actually increase sales by 47%.This is because on an average, a company loses 25% of its Customers annually. It's wise to make efforts to retain Customers.
Poster 3: 5%=50%
On average companies can increase profit by 50% by reducing Customer defection rate by just 5%. Its pays to keep Customers satisfied.
Poster 4: 1=23
One complaining Customer represents 23 silent ones who quietly give business to your competitors. Every single complaint should be treated as an opportunity to improve the quality of your products and services.
Poster 5: 1=5
The cost of getting a new Customer is five times the cost of retaining an old one. So don't lose even single customer.
Poster 6: 91%=18%
Quick complaint resolution drops Customer defection rate from 91% to 18%. It is essential that all complaints are dealt with efficiently.
Poster 7: 1=12
Research shows one dissatisfied Customer will talk negatively about you to 12 potential ones, leading to loss in sales. It pays to keep Customers satisfied.
Poster 8: 1=infinity
The value of one Customer is infinite. This includes sales to him in his lifetime as well as to Customers he generates for you through word of mouth. So remember, your most precious asset is your customer.
Poster 9: 1=3
Research shows that a satisfied customer recommends you to an average of three prospective customers. So, keep your customers satisfied.
Poster 10: 1=10,000
Every dissatisfied customer will turn away atleast 12 perspective customers. With Internet, this number could go up as high as 10,000.
Poster 11: Warning: customers are perishable
Ignore your customers and they will perish. On an average, companies lose 25% of their customers annually. So, nurture your customers for a blooming business.
Poster 12: Iceberg
Hidden Cost of Customer Dissatisfaction
1. Dissatisfied customers on an average tell 12 others not to do business with you resulting in loss of sales.
2. It costs 5 times more to get a new customer than to keep an old one.
3. Majority of dissatisfied customers do not even bother to complain. They just give their business to your competitors resulting in loss of sales and profits.
4. To achieve a 10% increase in sales over last year, a company has to increase sales by 47%. This is because on an average a company loses 25% of its customers annually. The above costs are hidden as they are neither tracked by anyone nor are they reflected in any financial statements of a company.

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Customer Satisfaction Success Merchandise Description:- A Rs. 9000 mistake by Avinash Narula in 1997 ended up in the development of the innovative concept of Customer Math. After ill-treating a customer, Avinash realized that he has made the biggest mistake of his life. He began to analyze and understand the consequences of his mistake and ended up developing the concept of Customer Math - simple mathematics related to losing and retaining a customer. Customer Math provides you the mathematical proof that will convince you that the customer is truly the "King" and that customer satisfaction and retention is an extremely profitable strategy. Customer mathematician Avinash Narula has developed innovative but simple formulae like 1=5, 1=3, 1=12, 1=10000, 10%=47%, 1=23, 5%=50%, and 91%=18% which will mathematically discuss the various financial implications of keeping your customers satisfied or dissatisfied.

These posters represent each element/formula of the customer mathematics. Once you understand customer mathematics, you will never dare to make your customers unhappy.
So if you want to have a successful business or career, Customer Math will show you the way.