Contrary to popular
perceptions, achieving high scores in customer
satisfaction is not an easy task. It requires
time, effort, and money. It calls for immense
perseverance and dedication . . . selflessness
and motivation above all else. And it needs a
heart that beats for a fellow human. In short,
it is a task cut out for heroes. Customers’
heroes. Our heroes.
Tales of exceptional customer service deserve
to be greeted with a round of applause. We should
not forget those nameless people who deliver outstanding
service above and beyond their call of duty. People
who value the interests of clients and customers.
In short, people with a heart of gold.
Dissatisfied customers who complain and fight
for their right to receive value for money are
courageous people. So are the consumer activists
who fight for the rights of the customers in general.
Why? People put them down. Company employees think
that people who complain are crazy. In addition,
how many of us have the time and energy to go
to court to stop telecom companies from making
unsolicited calls or to get a Rs. 100 refund for
incorrectly charged reconnection charges from
MTNL? Believe me, not many. So the people who
fight for their rights are people of courage and
should be recognized.
You will come across a few of our customer heroes
in our books and their stories will not fail to
stir you. Their stories have become legend in
the corporate world. But there are also the nameless
thousands who take pains every day to provide
outstanding customer service as well as those
who fight for their rights as a customer. They
are seldom thanked for what they do. It is in
this context that the concept of Customer Hero
Awards assumes particular significance.
So together, lets us honor these heroes who make
our lives as customers worth living. By rewarding
good deeds, we can ensure that they inspire others
to carry on the good work.
Its time we acknowledged these customer heroes.
We invite you to send us stories of your heroes
and we will consider them for our awards.
Will you also give us a helping hand? If yes,
then:
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We would request
you to contribute towards more such awards.
Each award will be for Rs. 5,000. You can
also give your product as an award. |
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Sponsor our effort to increase
the awareness of these awards through an
advertising campaign.
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Terms & Conditions |
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All decisions regarding the
awards will rest with the owners of this website.
Their decision will be final in this respect.
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Awards will only be given to
individuals.
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The recipient of the award
can use the information about the receipt
of the award for the growth of his career.
For instance, he can use the information in
his resume. The organization that the recipient
of the award works for can use the information
about the award for internal communication
(eg. employee newsletter) to encourage others
in the organization to also move heaven and
earth to satisfy the customers. However, the
organization cannot use the information about
the award in any form of external communication
without the express written permission of
Customer Hero Awards. |
