Most disgruntled customers don’t know where or to whom to complain. No wonder, most complaints usually end up at the wrong desk or are just ignored. Quite a few unhappy customers do not know how to complain. They do not even know what type of information to include in their complaint. As such, most of the time the defaulting company does not take their complaint seriously and the complaint resolution takes forever. Usually, dissatisfied customers do not know how and to whom to escalate their complaint when they do not get a satisfactory response. As a result, dissatisfied customers usually end up losing interest in pursuing their complaint and do not make any further effort.

Research has shown that for every unhappy customer who complains, there are 23 others with similar complaint who don’t. There are a number of reasons why people don’t complain as follows:

(a) Many feel that complaining won’t help, so they think why waist time.

(b) Quite a few don’t have the time to even write a letter.

(c) Some just don’t know how to go about complaining.

We would like more and more dissatisfied customers to complain to erring businesses and get justice as well as value for their money.

We would like to assist frustrated and dissatisfied customers to get justice by assisting them to write and submit their complaint as well as get it resolved in their favour. We are offering no guarantees for complaint resolution, just assistance.

We offer the following services to assist you in getting justice from companies that have ill-treated you:

COMPLAINT LETTER WRITING ASSISTANCE

COMPLAINT CARDS

TIPS TO GET JUSTICE