Home  | About Us  | Register  | Login

Login Password

Online test | Press  | Contact Us | Articles | Author | Blog
Submit & Search
 Complaints/Appreciation
Visit
Customer Shop
Buy Books by
Avinash Narula
Buy Innovative
Coffee Mugs
Buy Creative
Posters
Buy Dissatisfied
Customer Cards
Buy Online
Training Programs
 
CUSTOMER SATISFACTION
Customer/Management Blog
 
 
 
Books by Avinash Narula
Posters
Innovative Gifts
Stationery
Customer Hero Awards
Complaint Cards
Campaign
Sponsorship/Business Opportunities
Publishing Opportunities
Licensing Opportunities
Reseller Business Opportunities
Customer Day
 
CUSTOMER POWER-
The Concept
 
Happy Customer
Unhappy Customer
Complaint Help Services
Customer Power Club
Terms & Conditions
BROWSE Complaints/Appreciation
 
Onsite Training
Online Training-Individual
Online Training-Corporate
Motivational Seminars
  International Motivational Speaker
 
EDUCATION Program
 
Certificate Program- Customer Mathematics
 

Customer Math


Customer Training and Seminars

We offer Customer Training and Seminars including Customer Icebergs Seminar. Based on book titled Customer Icebergs.

Customer Icebergs Seminars


DURATION:
Training: 1 day
Seminar: Half day & 2 hours

Objective: To introduce the participants to Customer Icebergs so that they refrain from creating them.

Content:

Inspite of everybody (including the CEOs) knowing the importance of a customer to their business, still why do companies treat their customers the way they do? Avinash Narula feels that the root cause of the problem is that even though we know about the concept of customer satisfaction, we do not BELIEVE in it. Knowing the concept isn’t enough for you to implement it. You have to believe in it.

We don’t believe in it because we don’t see any evidence of the harmful effects of dissatisfying a customer or losing one. The reason why we do not see the cost of customer dissatisfaction is because a dissatisfied customer turns into a customer iceberg. Just like an iceberg, customer iceberg also hides most of the cost of customer dissatisfaction.

In this book, Avinash Narula attempts to make the complete customer iceberg visible so that all of us become BELIEVERS. He will lay bare the extensive damage that customer icebergs cause to businesses so that they are cautioned against creating more customer icebergs.

This seminar is based on the book titled Customer Icebergs by Avinash Narula. Avinash Narula.

Format

The seminar/training program will be highly interactive, that is, participants will be involved in discussion. The Trainer will use examples from his own experience as a business executive and entrepreneur to illustrate and strengthen understanding of the subject.


 

 

Join us at facebook
Motivational Speaker | About Us |Customer Math | Customer Satisfaction Books | Customer Satisfaction Posters | Motivational Gifts | Customer Complaint Cards | Customer Stationery | Corporate Gifts | Customer Services Awards | Customer Satisfaction Campaign | Sponsorship | Customer Day | Customer Power | Happy Customer | Unhappy Customer | Customer Complaint Help Services | Browse Customer Appreciation | Browse Customer Complaints | Customer Satisfaction Online Training | Customer Satisfaction Seminars | Customer Satisfaction-Certificate Online Programs | Customer SatisfactionArticles | Submit Customer Satisfaction Books | Submit Customer Satisfaction Products & Services | Customer Retention Book Collection | Submit Customer Complaints | Review Customer Retention Products & Services | Our Websites | Site Map | Special-service Payment | CustomerShop | Link Partners

Powered By Creative Design Studio : Brochure Design and Web Design Services