We, at Customer Math, believe that high levels of customer retention and satisfaction cannot be achieved just by individual learning. Organisational learning is a must. To achieve and maintain organisational learning on an on-going basis, a training program should :
Be capable of being delivered simultaneously to all the employees of an organisation located at different locations all over the world. New employees should be able to enroll in the program as soon as they join the organization
As such, based on Avinash Narula's innovative concept of Customer Math, Management Talk offers a simple blended online training program on customer retention through which you can achieve and maintain organizational learning.
Program Structure
1. Participants will be given the book titled "Customer Icebergs" written by Avinash Narula. Participants in India will receive hard copies of the book. Participants located outside India will also have the cost effective option of downloading the books at their end from our website.
2. Participants will also have access to articles and Customer Iceberg Bulletins on our website.
3. Participants will have to pass an open book time-bound online test and receive passing grade.
This test is designed to ensure that the participants : Have understood the concept. Have read the books and the suggested articles on our website. Can apply the concept in the dynamic business environment.
Online test will have a combination of different types of questions including case studies. The test has to be completed within a stipulated time.
4. Successful candidates will be certified "Customer Iceberg Patrolman." Certificates will be awarded upon successful completion of the program to the individual.
India
US/UK/Canada
Other Countries
H-Book
D-Book
D-Book
Individual
Rs. 850
US$67
US$44
US$44
Code
P116
P117
P118
P119
1. H-Book: With hard copy of the book
2. D-Book: With download of book
3. Organizations: Please contact for price details.
Be capable of being delivered simultaneously to all the employees of an organisation located at different locations all over the world.