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Customer Satisfaction & Retention
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Institutionalise Customer Retention/Satisfaction in your organisation
 
Customer Mathematician
What started as a Rs. 9,000 mistake in 1997 by Avinash Narula, turned into the enlightening concept of Customer Math. Customer Math gives mathematical proof that customer satisfaction and retention not only pays for itself but is also very profitable.

Customer Math turned Avinash Narula into a BELIEVER in the concept of “Customer is King.” Customer Math convinced him to tap the enormous power of the customer both as a customer as well as an entrepreneur. His aim here is also to turn you into a BELIEVER by making you a Customer Mathematician so that you will also start tapping the enormous potential of the customer to your advantage.

 
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Customer Power

Exercise your power as a customer

If you are an unhappy customer, tell the whole world about it by logging your complaint here so that others stop buying from the erring businesses. This will cause them financial loss forcing them to treat you like a “King.”
If you are a happy customer, tell the whole world about it so that others start buying from caring businesses. This will increase their sales and profits which will motivate them to continue treating you like a “King.”
Customer Math

For success in business and career

Customer Math brings you simple mathematical proof that will convince you that Customer Retention is the best strategy for success in business and career. Customer Math formulae like 1=5, 1=3, 1=12, 10%=47%, and 1=23 will make you a BELIEVER in the concept of customer satisfaction and retention. Once you have understood the mathematics related to the customer, you will never dare to make the customer unhappy.

Customer Talk
Lets learn from each other
Avinash Narula is a prolific writer on the subject of customer satisfaction and retention. He has written three books on the subject and is currently working simultaneously on two more books. Here he will, on a regular basis, share his thoughts through articles with you on the subject. You will also read about some monster Customer Icebergs who have caused serious damage to the defaulting businesses.

customer satisfaction
customer satisfaction training
Learn Customer Mathematics
We offer online and offline training to turn NON-BELIEVERS into BELIEVERS in the concept of “Customer is King” by turning them into Customer Mathematicians. Our programs are designed for individual and organizational learning. We offer:

(a) Blended online training
(b) On-site training
(c) Motivational seminars
(d) Continuing education origram


customer satisfaction training