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Online Training Programs
online customer satisfaction training

We offer a range of blended customer satisfaction online programs based on books written by Avinash Narula. These online customer satisfaction training programs are ideal for individuals as they can use these programs as part of their Continuing Education Programs to enhance their skills, ability and knowledge.
Customer Mathematician Certificate Program
Customer Mathematician
Certificate Program

Blended customer satisfaction online training program based on Avinash Narula’s book “Customer Math.” Participants will learn mathematics related to customers. They will learn that customer is the undisputed “King” with the help of the mathematical proof developed by Avinash Narula. Once you have learnt Customer Mathematics, you will never dare to make the customer unhappy.  
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Unhappy Customer Stock Broker Certificate Program
Unhappy Customer Stock Broker
Certificate Program

Blended customer satisfaction online training program based on Avinash Narula’s book “Unhappy Customer Stock Exchange.” Participants will learn about the invisible Unhappy Customer Stock Exchange and the disadvantages of trading at the Unhappy Customer Stock Exchange.
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Online customer retention training

We provide online customer retention programs also. These programs are based based on books written by Avinash Narula. Business organizations can make effort to use these programs as part of their on-going training programs to improve the skills and knowledge of their executives. In addition, online programs on customer satisfaction and retention can be used by organizations to achieve organization learning on a perpetual basis.
Customer Iceberg Patrolman Certificate Program
Customer Iceberg Patrolman
Certificate Program

Blended customer satisfaction online training program based on Avinash Narula’s book “Customer Icebergs.” Participants will learn about customer icebergs, how they are formed, the damage they cause to your business without you even knowing about it and how you can avoid creating customer icebergs.
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