Training: 1 day
Seminar: Half day & 2 hours
To cure participants suffering from customer myopia.
Basis & Content
Why we end up dissatisfying our customers and losing them is because we suffer from customer myopia. We become short sighted when we think of our relationship with the customer or the benefits that we can receive from him. For instance, when we think of investment in customer satisfaction, we think of the short term rather than the long term.
Attend our seminar and get treated for customer myopia.