| Customer Mathematician
|| International Motivational Speaker
| Customer Economist
|| Customer Retention Management Trainer
Customer mathematician Avinash Narula is very passionate about the subject of customer satisfaction and
retention. He aims to continuously develop customer mathematics and economics to convert everyone in
the business world into a BELIEVER in the concept of “Customer is King.”
Avinash Narula holds a B. Com degree
from Shri Ram College of Commerce, University of Delhi, an MBA degree in Marketing and
Finance from the University of Illinois, U.S. and a B.S. in Hotel and Restaurant
Management from Conrad N. Hilton College of Hotel & Restaurant, University
of Houston, U.S. He is also a Certified Public Accountant.
Mr. Narula has gathered over 25 years
of professional experience as an entrepreneur and as a business executive in reputed
companies in India and the U.S., during which he handled numerous assignments
related to sales, marketing, finance, cost accounting, budgeting, and strategic
planning. He was a member of the start-up entrepreneurial team of an electronic
company in the U.S. He has also provided consulting services to various companies
both in India and abroad. At present, he is heading an integrated INS accredited advertising agency, website development and a training company.
Avinash Narula is a creative writer. He has written 3 books on the subject
of customer satisfaction and customer retention.
He is currently in the process of writing two more books on the subject. Details
of the books are available on this site.
Avinash Narula is an
International motivational speaker, keynote speaker and inspirational speaker as well as a management trainer par excellence.
His highly interactive and engaging style
of conducting training and seminars on the subject of customer satisfaction and
retention is incomparable. With a perfect blend of theory and practice, he makes
management concepts easy to understand. A number of reputed companies like Escorts,
Bharat Electronics, Godfrey Philips, Indian Oil Corporation, Spectranet, Maruti Suzuki,
Prime Honda and others have benefited from his highly interactive and innovative
management training programs and seminars. He has also conducted seminars abroad.
Mr. Narula has received the First Prize for the best paper on mergers and acquisitions
from Association of Corporate Growth, Chicago, U.S. He was also a recipient of various scholarships during his studies abroad and has published articles on marketing
and the hospitality industry.
Mr. Narula is also a management professor. While pursuing his academic interests in the U.S., he was selected to teach a prestigeous management course at the
University of Illinois, Urbana/Champaign, USA. After returning to India, he has taught a variety of courses on customer satisfaction, marketing, strategy, management,
accounting, and finance at various business schools in Delhi.
Please visit Avinash Narula's other websites & Blogs