Customer Mathematician Customer Economist International Motivational Speaker
Customer Retention Management Trainer Author

Avinash Narula is very passionate about the subject of customer satisfaction and retention. He aims to continuously develop customer mathematics and economics to convert everyone in the business world into a BELIEVER in the concept of “Customer is King.”

Avinash Narula holds a B. Com degree from Shri Ram College of Commerce, University of Delhi, an MBA degree in Marketing and Finance from the University of Illinois, U.S. and a B.S. in Hotel and Restaurant Management from Conrad N. Hilton College of Hotel & Restaurant, University of Houston, U.S. He is also a Certified Public Accountant.

Mr. Narula has gathered over 25 years of professional experience as an entrepreneur and as a business executive in reputed companies in India and the U.S., during which he handled numerous assignments related to sales, marketing, finance, cost accounting, budgeting, and strategic planning. He was a member of the start-up entrepreneurial team of an electronic company in the U.S. He has also provided consulting services to various companies both in India and abroad. At present, he is heading an integrated INS accredited advertising agency and training company.

Avinash Narula is a prolific writer. He has written 3 books on the subject of customer satisfaction and retention. He is currently in the process of writing two more books on the subject. Details of the books are available on this site.

Avinash Narula is an International motivational speaker and a management trainer par excellence. His highly interactive and engaging style of conducting training and seminars on the subject of customer satisfaction and retention is incomparable. With a perfect blend of theory and practice, he makes management concepts easy to understand. A number of reputed companies like Escorts, Bharat Electronics, Godfrey Philips, Indian Oil Corporation, Spectranet, Maruti , Prime Honda and others have benefited from his highly interactive and innovative management training programs and seminars.

Mr. Narula has received the First Prize for the best paper on mergers and acquisitions from Association of Corporate Growth, Chicago, U.S. He was also a recipient of various scholarships during his studies abroad and has published articles on marketing and the hospitality industry.

Mr. Narula is also a management professor. While pursuing his academic interests in the U.S., he was selected to teach a prestigeous management course at the University of Illinois, Urbana/Champaign, USA. After returning to India, he has taught a variety of courses on customer satisfaction, marketing, strategy, management, accounting, and finance at various business schools in Delhi.