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Tips to get justice


We want to encourage you to complain and get “value for your money” from erring businesses. We will share with you tips on an on-going basis to enable you to complain effectively as well as get the same resolved successfully in your favor.

Avinash Narula, who has recovered thousands of rupees from erring companies, will share what has worked for him to get “value for money” from business organizations.

If you have tips to share, we will also post them here for the benefit of other unhappy customers. So email us tips that you may have. Some tips are as follows:

1. It is very important that we have all the facts like dates, time, complaint number and the name of the person spoken to while making a complaint. As such, you must always note down such details.
2. Keep alert. As soon as you sense that there could be some problem with the resolution of your complaint, try to record all that has happened till that time in as much detail as possible. Second, from that time onwards keep detailed record of all actions taken by you as well as by the company.
3. It is always better to keep things in writing. At the very least, keep as much record in writing from the time you suspect there could be a problem.
4. While writing a letter, give your story in proper sequence and logic. Focus on the facts and not on personalities. Sometimes you may have to focus on individuals also.
5. Appeal to the executive’s sense of fairness and equity.
6. If the problem is not getting resolved, escalate it to a higher level. Don’t be afraid to approach the CEO of the company.
7. In all your interaction with the company, be firm about your right to get “value for money.”
8. You have to be persistent.

Successful attempts to get justice

We will also share with you stories of unhappy customers who used innovative and creative ways to get justice from defaulting companies so that you can also do the same, if appropriate. As such, we would request you to send us your stories of creative successful attempts to get “value for your money” so that we can share it with others. Here are some of such stories.

        FREE Rs. 23,000 laptop repair

One of Avinash Narula’s most horrifying experience was when he bought a laptop from an MNC. The laptop gave a lot of trouble and ultimately it just stopped working. Also, unfortunately it was out of warranty. Avinash Narula was going to junk the computer when his family suggested that they should just return the computer to the CEO of the company so that he realizes what kind of lemon products they were selling. The idea made sense and Avinash Narula decided to request for an appointment with the CEO of the global computer manufacturer so that he and his family could return a “lemon” laptop to him. It took a little time and effort but the issue was resolved to Avinash Narula’s satisfaction. The computer was repaired free for which a repair estimate of Rs. 23,000 was given.

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