We want to encourage you to complain
and get “value for your money”
from erring businesses. We will
share with you tips on an on-going
basis to enable you to complain
effectively as well as get the same
resolved successfully in your favor.
Avinash Narula, who has recovered
thousands of rupees from erring
companies, will share what has worked
for him to get “value for
money” from business organizations.
If you have tips to share, we will
also post them here for the benefit
of other unhappy customers. So email
us tips that you may have. Some
tips are as follows:
|
| 1. |
It is very important
that we have all the facts like dates,
time, complaint number and the name
of the person spoken to while making
a complaint. As such, you must always
note down such details. |
| 2. |
Keep alert. As soon as you sense
that there could be some problem with
the resolution of your complaint,
try to record all that has happened
till that time in as much detail as
possible. Second, from that time onwards
keep detailed record of all actions
taken by you as well as by the company.
|
| 3. |
It is always better to keep things
in writing. At the very least, keep
as much record in writing from the
time you suspect there could be a
problem. |
| 4. |
While writing a letter, give your
story in proper sequence and logic.
Focus on the facts and not on personalities.
Sometimes you may have to focus on
individuals also. |
| 5. |
Appeal to the executive’s
sense of fairness and equity. |
| 6. |
If the problem is not getting resolved,
escalate it to a higher level. Don’t
be afraid to approach the CEO of the
company. |
| 7. |
In all your interaction with the
company, be firm about your right
to get “value for money.” |
| 8. |
You have to be persistent. |
