We want to encourage you to complain and get “value for your money”
from erring businesses. We will share with you tips on an on-going
basis to enable you to complain effectively as well as get the same resolved successfully in your favor.
Avinash Narula, who has recovered thousands of rupees from erring companies, will share what has worked
for him to get “value for money” from business organizations.
If you have tips to share, we will also post them here for the benefit
of other unhappy customers. So email us tips that you may have. Some tips are as follows:
|| It is very important that we have all the facts like dates, time, complaint number and the name of the person spoken to while making a complaint. As such, you must always note down such details.
|| Keep alert. As soon as you sense that there could be some problem with the resolution of your complaint, try to record all that has happened till that time in as much detail as possible. Second, from that time onwards
keep detailed record of all actions taken by you as well as by the company.
|| It is always better to keep things in writing. At the very least, keep as much record in writing from the time you suspect there could be a problem.
|| While writing a letter, give your story in proper sequence and logic. Focus on the facts and not on personalities. Sometimes you may have to focus on individuals also.
|| Appeal to the executive’s sense of fairness and equity.
||If the problem is not getting resolved, escalate it to a higher level. Don’t be afraid to approach the CEO of the company.
||In all your interaction with the company, be firm about your right to get “value for money.”
|| You have to be persistent.