Organizational
Learning
| Customer
Math offers blended online training
program for perpetual organizational
learning in customer satisfaction
and retention. We intend to
convert everyone in your organization
into a Customer Mathematician.
Contact us for developing a plan
for achieving organizational learning
in your organization. The
Program
Participants will be given
the following two books written
by Avinash Narula:
a.
Customer Math
b.
Unhappy Customer Stock Exchange
Participants in India will receive
hard copies of the book. Participants
located outside India will also
have the cost effective option of
downloading the books at their end
from our website.
Participants
will also have access to articles,
case studies and Customer Iceberg
Bulletins on our website.
Participants
will have to pass an open book
time-bound online test and receive
passing grade.
This test is designed to ensure
that the participants :
a.
Have understood the concept.
b.
Have read the
books and the suggested
articles on our website.
c.
Can apply the concept
in the dynamic business
environment.
Online test will have
a combination of different
types of questions including
case studies. The test
has to be completed within
a stipulated time.
Participants
will have to analyze THREE case
studiesand
receive passing grade.
Successful
candidates will be certified
"Customer Mathematician."
Certificates will be awarded
upon successful completion of
the program to the individual.
OPTIONAL
ADD-ON Activities
Apart from the steps listed above,
Customer Math merchandise, training
as well as contest (optional) can
be used to enhance organizational
learning as follows:
POSTERS
Customer Math Posters
A set of 12 coloured posters
with innovative mathematical
Customer Math formulae are
available to display in your
facility. You can display
all of the 12 different posters
at various locations at your
facility, or every month you
can display different posters
at your facility so that each
employee is continuously reminded
of the importance of customer
retention over a period of
time.
Pursue Customer Happiness
posters
A set of 4 coloured posters
with the above theme are also
available. They can be used
in the same manner as the
Customer Math posters.
Customer Finance Posters
A set of 5 coloured
posters with the above theme
are also available. They can
be used in the same manner
as the Customer Math posters.
CUSTOMER MATH COFFEE /
TEA MUGS
Attractive
coffee/tea mugs with Customer
Math formula imprinted
on them in 11 different
designs are available.
These can be given to
employees so that they
are constantly reminded
of the importance of the
customer. If the company
provides tea/coffee to
employees, the same could
be provided in tea cups
with Customer Math formulas.
PEN/PENCIL STANDS
Attractive
pen/pencil stands with
Customer Math formulae
imprinted on them in 11
different designs are
available. These can be
given to your employees
so that they are constantly
reminded of the importance
of the customer.
PENS
Attractive
pens imprinted with all
the Customer Math formulae
are available and can
be given to employees
to use.
OFFICE STATIONARY
Office
stationary such as files,
note pads etc can be developed
with Customer Math formulae.
BADGES
Available
in 11 designs with different
Customer Math formulas
are available. One day
of every month, employees
can be asked to wear badges
with one formula.
MANAGEMENT
TALK TABLOID
In each
issue, this tabloid will
discuss different management
concepts in simple language.
Since we believe that
the primary objective
of the organization should
be to pursue customer
happiness, one of the
topics that will be addressed
in every issue will be
the importance of the
customer not only for
the growth and profitability
of the organization but
also for the employee's
career. Management Talk
tabloid can be distributed
to all employees quarterly.
PIN-UP
POSTERS
Small
pin-up posters (Customer
Math & Pursue Customer
Happiness) can also be
made available. The same
can be given to every
employee along with the
salary slip every month
for 12 months. They can
also pin them up in their
work area.
TRAINING
Onsite
face-to-face short training/seminars
(1/2 - 1 day) on the subject
are also available. These
training programs / seminars
are highly interactive.
The objective of the seminars
and training programs
is to use the experiences
of the trainer as well
as the participants to
internalise the concept
in the minds of the participants.
Seminars can also be conducted
through video conferencing
for employees at different
locations.
CONTEST
Customer
Math contest can also
be conducted to internalize
the concept.
Allows your team
members to learn at their own pace, time and
convenience resulting in time and cost saving.
Allows not only individual
learning but also organizational learning.
Blended Online learning allows
thousands of employees located all over the
world to be trained simultaneously in a similar
manner on the same management concept so that
they speak the same language. Full benefit
of training on certain concepts like customer
retention cannot be realized without organizational
learning.
Cost effective with minimum
logistical hassles.
Extensive use of real-world
experiences and examples to which the participants
can relate to.
Allows every new employee to
enroll as soon as he joins the organisation
to maintain organisational learning.
Participants will be given
the following two books written
by Avinash Narula: