Blended Online Training
For Organizations

Organizational Learning

Customer Math offers blended online training program for perpetual organizational learning in customer satisfaction and retention. We intend to convert everyone in your organization into a Customer Mathematician. Contact us for developing a plan for achieving organizational learning in your organization.

The Program

Each employee / participants will be given the following two books written by      Avinash Narula:

a. Customer Math

b. Unhappy Customer Stock Exchange

Participants in India will receive hard copies of the book. Participants located outside India will also have the cost effective option of downloading the books at their end from our website.

	Participants will also have access to articles, case studies and Customer Iceberg Bulletins on our website.
	Participants will have to pass an open book time-bound online test and receive passing grade. This test is designed to ensure that the participants : a. Have understood the concept. b. Have read the books and the suggested articles on our website. c. Can apply the concept in the dynamic business environment. Online test will have a combination of different types of questions including case studies. The test has to be completed within a stipulated time.
	Participants will have to analyze THREE case studies and receive passing grade.
	Successful candidates will be certified "Customer Mathematician." Certificates will be awarded upon successful completion of the program to the individual.

OPTIONAL ADD-ON Activities

Apart from the steps listed above, Customer Math merchandise, training as well as contest (optional) can be used to enhance organizational learning as follows:

	POSTERS
	Customer Math Posters A set of 12 coloured posters with innovative mathematical Customer Math formulae are available to display in your facility. You can display all of the 12 different posters at various locations at your facility, or every month you can display different posters at your facility so that each employee is continuously reminded of the importance of customer retention over a period of time. Pursue Customer Happiness posters A set of 4 coloured posters with the above theme are also available. They can be used in the same manner as the Customer Math posters. Customer Finance Posters A set of 5 coloured posters with the above theme are also available. They can be used in the same manner as the Customer Math posters.
CUSTOMER MATH COFFEE / TEA MUGS   Attractive coffee/tea mugs with Customer Math formula imprinted on them in 11 different designs are available. These can be given to employees so that they are constantly reminded of the importance of the customer. If the company provides tea/coffee to employees, the same could be provided in tea cups with Customer Math formulas. PEN/PENCIL STANDS   Attractive pen/pencil stands with Customer Math formulae imprinted on them in 11 different designs are available. These can be given to your employees so that they are constantly reminded of the importance of the customer. PENS   Attractive pens imprinted with all the Customer Math formulae are available and can be given to employees to use. OFFICE STATIONARY   Office stationary such as files, note pads etc can be developed with Customer Math formulae. BADGES   Available in 11 designs with different Customer Math formulas are available. One day of every month, employees can be asked to wear badges with one formula. MANAGEMENT TALK TABLOID   In each issue, this tabloid will discuss different management concepts in simple language. Since we believe that the primary objective of the organization should be to pursue customer happiness, one of the topics that will be addressed in every issue will be the importance of the customer not only for the growth and profitability of the organization but also for the employee's career. Management Talk tabloid can be distributed to all employees quarterly. PIN-UP POSTERS   Small pin-up posters (Customer Math & Pursue Customer Happiness) can also be made available. The same can be given to every employee along with the salary slip every month for 12 months. They can also pin them up in their work area. TRAINING   Onsite face-to-face short training/seminars (1/2 - 1 day) on the subject are also available. These training programs / seminars are highly interactive. The objective of the seminars and training programs is to use the experiences of the trainer as well as the participants to internalise the concept in the minds of the participants. Seminars can also be conducted through video conferencing for employees at different locations. CONTEST   Customer Math contest can also be conducted to internalize the concept.

Click For

	On-Site Customised Training
	Motivational / Inspirational Seminars
	Cerificate Program in Customer Mathematics